Losing your SASSA card can be stressful, especially if you depend on it for monthly grant payments. I know the urgency of securing your funds and replacing your lost card as quickly as possible. The good news is that you can block your old card and get a new one through simple steps.
In this guide, I’ll walk you through the process of reporting, replacing, and securing your SASSA grant card so you can continue receiving your benefits without hassle.
Lost Your SASSA Card? (Quick Answer)
If you lose your SASSA card, report it immediately by calling 0800 60 10 11 or visiting a SASSA office. Provide your ID number, SASSA card number (if known), and last transaction details. SASSA will deactivate the card and send an OTP for verification. Next, complete the Lost Card Affidavit form, available at a SASSA office or sassa.gov.za. Fill in your ID details, grant reference number, and loss details, then attach a certified ID copy, latest grant slip, and police case number (if stolen).
Submit the form at a SASSA office, post office, or via email ([email protected]) and get a receipt or reference number for tracking. Your new SASSA card will be ready within 5-7 days. Collect it from a SASSA office or Post Office, bring proof of ID and your grant reference number, and set a new PIN for security.
How to Report a Lost SASSA Card?
The first step after losing your SASSA Black card is to report it immediately. This prevents unauthorized transactions and ensures your grant remains secure.
Steps to Block Your SASSA Card
- Call SASSA’s Toll-Free Helpline – Dial 0800-60-01-60 from your mobile or landline.
- Wait for a SASSA Agent – Hold the line until a representative answers.
- Report the Loss – Inform the agent that your card is lost, stolen, or compromised.
- Verify Your Identity – Provide your ID number and phone number used for your SASSA application.
- Confirm the Block Request – Once verified, the agent will immediately block your lost card to prevent unauthorized use.
To check if your card is successfully blocked, try using it at an ATM or for a purchase. If it is blocked, transactions will be declined.
How to Replace Your Lost SASSA Card?
You can replace your lost SASSA grant card through two official methods:
1. Replace Your SASSA Card at the Post Office
Visit your nearest post office to get a replacement card. Follow these steps:
- Bring Your South African ID – Your ID proves your eligibility for a SASSA grant.
- Request a Replacement – Inform the staff that your SASSA card is lost.
- Complete the Replacement Form – Fill out the provided request form accurately.
- Pay the Replacement Fee – The cost to replace a SASSA card is R26.
- Receive an Affidavit – This document confirms that your replacement is in process.
- Collect Your New Card – Your new card will be issued within a few days.
- Set Up Your PIN – Once you receive your card, set a secure PIN for transactions.
2. Replace Your SASSA Card via Phone Call
If you cannot visit a post office, you can request a replacement by calling SASSA.
- Dial 0800-60-01-60 – This is SASSA’s official toll-free number.
- Request a Card Replacement – Provide details of your lost card and personal information.
- Wait for Approval – SASSA will verify your identity and block your lost card.
- Collect Your New Card – Once approved, visit a SASSA office or designated collection point with the following:
- South African ID
- Proof of Residence
- Bank Details (if applicable)
- Old Card Details (if available)
Writing an Affidavit for a Lost SASSA Card
To replace your SASSA black card, you may need to submit an affidavit confirming the loss. Here’s how to write one:
Steps to Write an Affidavit
- Understand the Purpose – The affidavit legally confirms that your SASSA card is lost.
- Gather Required Information – Include your full name, ID number, contact details, and card loss details.
- Visit a Commissioner of Oaths – A lawyer, police officer, or authorized official must sign the affidavit.
- Write the Affidavit – Clearly state:
- When and where you lost the card
- That you need a replacement
- A statement confirming the information is truthful
- Sign and Stamp the Affidavit – The Commissioner of Oaths will verify and stamp your document.
- Submit to SASSA – Attach it with your replacement request at a SASSA office.
Alternatively, you can download an affidavit form, fill it out, and have it signed at a police station.
Frequently Asked Questions
1. Can I Still Receive My Grant If I Lose My SASSA Card?
No, you cannot access your funds without a valid SASSA card. You must request a replacement to continue receiving grants.
2. How Do I Know If My Lost Card Is Blocked?
To check if your card is successfully blocked:
- Try using it at an ATM or for a store purchase. If it doesn’t work, it is blocked.
- Call SASSA customer service to confirm.
3. Can I Block My SASSA Card Without Calling?
Yes, you can visit a SASSA post office and request a block. Bring your South African ID and any relevant information.
4. Why Is It Important to Block a Lost SASSA Card?
Blocking your lost card prevents:
- Fraudulent transactions
- Unauthorized withdrawals
- Misuse of grant funds
5. What Documents Do I Need for a Replacement Card?
To collect your new SASSA card, bring:
- Your South African ID
- Proof of Residence
- Affidavit (if required)
- Bank Details (if necessary)
Final Thoughts
Losing your SASSA card can be frustrating, but taking the right steps ensures your grant payments remain secure. Whether you choose to replace your card via post office or phone call, act quickly to prevent delays in your social grant payments. Follow this guide to block your lost card, get a new one, and continue accessing your funds without issues.
